We offer a range of services including virtual consultations for minor illnesses, prescription refills, and personalized health management plans.

DoctorLoune is a same day online medical consultation.

Simply choose the condition you are concerned about and follow the prompts. It is essential to provide the requested information as they allow us to care for you most safely and efficiently.

1. Follow the prompts to provide information about your medical history and symptoms and to schedule your appointment

2. Meet your medical provider via a video consultation.

3. Receive a plan of care (POC) that may include a prescription if indicated, and start getting well.

DoctorLoune treats most of the common conditions seen in the Primary and Urgent care clinics.

1. Urgent Care (Sick Visit) 

2. Chronic Care Management for conditions like hypertension, diabetes, hyperlipidemia, asthma, hypothyroidism, dermatology,and more.

3. Alcohol Use Disorder management

4. Weight management

5. Prescription refill

6. We also provide a very affordable membership service to those who are uninsured and seek to have interim continued care while awaiting for insurance.

Our visits start at $49.99.

Every visit cost is disclosed and there is no hidden fees.

Yes, DoctorLoune uses a secured payment gateway to make sure all of the personal banking information is fully secured and protected. In addition, Doctorloune complies with the PCI standards.

You can schedule an appointment directly through our website or by contacting our customer service team for assistance.

No! DoctorLoune does not share or sell your information for marketing or retargeting. All your information is kept safely and stored only for medical record purposes and is only accessible by you or a medical provider

 DoctorLoune offer refunds under the following circumstances:

1. For requested services that DoctorLoune does not offer.

2. For visits cancelled before it happens.

3. If you are located in a state where DoctorLoune is not licenssed to practice.

No. Unfortunately, we do not take any insurance at the moment. The patient must have direct access to a provider. To make this possible, we ensure that our fee is very affordable.

No. You are responsible for your medication cost. You may use your insurance or pay out of pocket for your pharmacy. However, we may help you get coupons for up to 80% of the original medication cost.

No. Lab test cost is separate. Click on the desired test(s) to see your total cost.  We believe that no one should sacrifice their livelihood to get tested.  Therefore, we offer the most affordable lab test you can do at any Quest Diagnostics near you. You pay for your test through DoctorLoune and keep your peace of mind: No worries about being billed.

We cannot order labwork for you

if you live in the following states: NY, NJ, RI or

you live in a state where DoctorLoune is not licensed to practice.

Medication prescription is not guaranteed because we are not a  retail store. DoctorLoune provides medical consultation and recommendations that may or not include prescription drugs. Therefore, the fee is for the medical consultation, and it is not reimbursable based on not getting a prescription.

The providers at DoctorLoune value everyone’s time, including your time. We make every effort to be on time for your scheduled appointment and expect the same courtesy.  However, we understand that things happen in life; therefore, we will try to see you if your lateness is five (5) minutes or less. Beyond that time, you will need to reschedule. We do not reimburse for lateness.

No. Unfortunately, we do not reimburse for a No-call, No-show appointment.  However, we will refund you minus the transaction process fee if you cancel your appointment at least two hours prior to the scheduled time.

We are sorry to hear that! No problem.

1. Find another pharmacy that will fill your prescription.

2. Call the original pharmacy and ask them to forward the RX to the new pharmacy. Pharmacies do this regularly at patients’ requests. Just make sure that the new pharmacy has the medication before you request the transfer.

If your insurance does not cover a prescribed drug, you can do the following: 

1. Find out from the pharmacist which alternative medication your insurance will pay and we will send the new Rx to your pharmacy.

2. Pay out of pocket if you prefer to stay on the medication that was originally prescribed. Unfortunately, we do not provide pre-authorization services.

         No. Our consultation lasts only 15 minutes. Therefore, you must schedule different times for different issues, as we want to ensure that we explore each condition well before making any recommendations.

      We do video only for  new patient and if you are in a state that requires video visits.

Otherwise, we offer our consultation services online via video visits or phones.

If you have a subscription with us, we may also communicate with you via messages/text and emails options.

When you choose to enroll, you authorize DoctorLoune to charge a recurring fee for monthly or quarterly subscription. Please refer to the Chronic Care Management page for specific fee.